Service at your Fingertips
- Anytime, Anywhere
With HMF Remote Support, technicians can connect to your crane instantly – reducing downtime and avoiding unnecessary service visits.
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Remote Support
- Smarter Service,
Less Downtime
HMF Remote Support gives service centers direct access to your crane through the HMF Connect module.
From their workshop, technicians can reset error codes, monitor performance data, and activate safety functions such as LIMP-MODE. This ensures faster troubleshooting, better-prepared service visits, and most importantly – minimal disruption to your operations.
With fewer on-site visits needed and optimized service flow, Remote Support saves both time and money, while keeping your crane ready for the job.
*Please note that HMF Remote Support is not available in all markets
Remote Error Log Reset
Clear non-critical error messages remotely, so operators can keep working instead of waiting.
Remote Diagnostics
Technicians can monitor sensor data and performance indicators from the service center, ensuring quicker troubleshooting and better-prepared service visits.
Remote LIMP-MODE Activation
In case of critical system failure, LIMP-MODE can be activated remotely – enabling safe crane shutdown and preventing unnecessary risks.
Why Choose
Remote Support?
Reduced downtime
Stay operational longer with fast remote resets
Improved customer coverage
Support available anytime, anywhere
Optimized service flow
Better troubleshooting and well-prepared visits
Enhanced customer service
Flexible, efficient, and cost-saving
Available on all cranes with RCL5400 or newer, HMF Connect installed, and software version 91 or newer.